Refund information

Updated 7 September 2026

If something went wrong with your purchase, contact support with your SellAuth order reference and a short description of the issue.

Before you purchase

Review the selected plan, access duration, device limit, and the final amount shown at checkout.

Requesting help

Use a private ticket through our support channel. Include your order reference and describe whether access was not delivered, payment was duplicated, or the product did not match its description.

Digital access

Refund requests depend on the circumstances of the purchase and applicable consumer law. This page does not exclude mandatory consumer rights.

Payment disputes

You can contact support to resolve billing mistakes. Your payment provider may also offer its own dispute process.

Questions? Contact support ↗